Privacy Policy

Last updated: May 2026

Club Wiwan Travel ("we", "us", or "our") operates the website www.clubwiwantravel.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who we are

Club Wiwan Travel is a boutique experience platform based in Madrid, Spain. For any questions about this policy or your personal data, you can contact us at:

2. What data we collect

We collect personal information that you voluntarily provide through our website forms, including:

  • Contact forms (home page, contact page, experience pages): name, email address, phone number (WhatsApp), estimated travel dates, group size, experience preferences, and any comments you provide.
  • Corporate inquiry forms: name, work email, company name, role, event type, group size, estimated dates, budget range, and event details.

We also collect certain data automatically when you visit our website:

  • Analytics data: through Google Analytics 4, we collect anonymized data such as pages visited, time on site, approximate location (country/city level), device type, and referral source. This data is collected via cookies only after you consent through our cookie banner.

3. How we use your data

We use your personal information to:

  • Respond to your inquiries and booking requests
  • Send you experience proposals, itineraries, and payment links
  • Coordinate your experience logistics (transfers, venues, guides)
  • Improve our website and services based on anonymized analytics
  • Send marketing communications (only if you explicitly opt in)

4. Legal basis for processing

Under the EU General Data Protection Regulation (GDPR), we process your data based on:

  • Consent: when you submit a form on our website, you consent to us using your data to respond to your inquiry.
  • Legitimate interest: for anonymized analytics to improve our website and services.

5. Who we share your data with

We do not sell your personal data. We may share your information with:

  • Google Analytics: anonymized website usage data (subject to your cookie consent). Google's privacy policy
  • Experience partners: when you book an experience, we may share your name, group size, and relevant details with the guide or venue operating the experience, solely to deliver the service.
  • Squarespace: our website is hosted on Squarespace, which processes form submissions. Squarespace's privacy policy

We do not share your data with any other third parties for marketing purposes.

6. Data storage and retention

Your form submissions are received via email and stored securely. We retain your personal data for:

  • Inquiry data: up to 12 months after your last interaction, unless you request deletion sooner.
  • Booking data: up to 24 months after the experience date, for operational and legal purposes.
  • Analytics data: retained by Google Analytics according to their standard retention settings (14 months).

7. Your rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data ("right to be forgotten")
  • Restrict processing of your data
  • Object to processing based on legitimate interest
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, email us at info@clubwiwantravel.com. We will respond within 30 days.

8. International transfers

Your data is processed within the European Economic Area (EEA). Google Analytics may transfer anonymized data to servers outside the EEA — Google provides adequate safeguards under standard contractual clauses.

9. Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights: